Contact Us
Questions about how we rank best payout online casinos, spotted something that needs updating, or want to flag an issue with a listing? This page explains how to reach US Online Casinos and what we can (and can't) help with.
How to reach the US Online Casinos team
The quickest way to contact us is by email at [email protected]. Whether you're asking about a specific casino's payout speed, questioning a rating, or reporting outdated information on the site, send us the details and we'll look into it. We aim to respond within a few business days, though volume can occasionally push that out a little longer.
When you write in, it helps to include:
- The name of the casino or page you're asking about
- A clear description of the question or issue
- Screenshots, if relevant (for example, a bonus term that looks different from what we've described)
What we can help with
US Online Casinos is an independent comparison resource. We can help with things like:
- Clarifying how we assess and rank casinos on this site
- Correcting factual errors in a review, such as an outdated bonus figure or an expired offer
- General questions about how online casino bonuses, RTP, or withdrawal times work
- Feedback on your own experience with a listed casino, which helps us keep coverage current
What we can't help with
We are not a casino operator, a payment processor, or a regulator, so we're not able to assist with account logins, deposits, withdrawals, verification (KYC) delays, or disputes over a specific bet or bonus. Those matters need to go directly to the casino's own customer support team, since only they have access to your account and transaction history.
If a dispute with an operator isn't resolved to your satisfaction, most US-facing licensed casinos are required to provide a route to their regulator or an independent dispute resolution service — check the casino's own terms and licensing information for that contact.
Reporting a licensing or safety concern
Licensing and regulation matter because they're what give players any real recourse if something goes wrong. If you believe a casino listed here — or one we haven't covered — is operating without a valid licence, misrepresenting its terms, or engaging in practices you consider unfair, let us know. We review our listings periodically and rely partly on reader reports to catch issues that slip through. That said, we don't investigate individual account disputes; our role is limited to reviewing publicly available information about how a casino operates.
If gambling has stopped being fun
If you're contacting us because gambling has started to feel like a problem rather than entertainment, please don't wait for a reply from us before taking action. Most licensed US casinos offer self-exclusion tools, deposit limits, and time-outs directly in your account settings, and national support services are available if you need to talk to someone. Our Responsible Gambling page has more detail on setting limits, recognizing warning signs, and where to find help.
Before you write in about a specific casino
If your question relates to one of the operators we cover — such as Raging Bull, Uptown Aces, Slots of Vegas, Ignition, or the other sites ranked on this page — it can save time to check our existing coverage first. We publish details on bonus terms, wagering requirements, and payment options as part of each review, and much of what you're looking for may already be answered there. For background on our editorial approach and who's behind US Online Casinos, see our About Us page, and for the legal terms governing use of this site, see our Terms and Conditions.
A note on what this site is — and isn't
US Online Casinos is a comparison and information site, not a casino. We don't accept deposits, process withdrawals, or hold player funds, so any message about your own account balance or transaction should go to the operator directly. Where this site earns commission from listed casinos, that relationship never determines how a site is ranked — our ratings are based on the criteria we publish, not on advertising spend.